Privacy Policy RM500 – Protection of Malaysian Players' Personal Data

1 What Data Do We Collect?

RM500 only collects data that is strictly necessary to provide a safe, fair and high-quality service to players in Malaysia. The following are the categories of data we collect:

a) Registration & Identity Information

When you register an account at RM500, we collect the following information:

b) Financial & Transaction Information

To process deposits and withdrawals in MYR, we need to retain information related to the payment method you use, including your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow account name, or FPX account (Maybank2u, CIMB Clicks). Full card or account numbers are never stored directly on our servers — these are processed through a secure payment gateway.

c) Usage Data & Gaming Activity

We record data relating to how you use the RM500, including:

• Game history (games played, bets placed, wins and losses)
• Gaming session times and duration
• Usage patterns and game preferences (e.g., Asian slots, live casino)
• Deposit and withdrawal transaction history
• Interactions with the customer support team

d) Technical & Device Data

When you access RM500, our systems automatically record technical information such as your IP address, web browser type, device operating system, screen resolution and access time. This data is used for security purposes, technical troubleshooting and improving the user experience.

e) Cookie & Tracking Technology Information

RM500 uses cookies and similar tracking technologies to enhance the user experience, save your preferences, and ensure account security. You can manage your cookie settings through your web browser; however, please note that disabling certain cookies may affect platform functionality.

2 How Is Your Data Used?

RM500 uses collected data exclusively for the legitimate and stated purposes below. We do not use your data for any purpose unrelated to our services:

• Account Management: To create, verify, and manage your account on the RM500, including the required identity verification (KYC) process.
• Financial Transaction Processing: To process deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen local Malaysian payment methods.
• Provision of Gaming Services: To provide access to all games on RM500 and ensure a smooth, fair, and enjoyable gaming experience.
• Security & Fraud Prevention: To detect, prevent and investigate any fraudulent activity, hacking, money laundering or platform abuse that could compromise the security of all members.
• Customer Support: To help you resolve any issues or enquiries related to your account, games, deposits, or withdrawals at RM500.
• Service Communications: To send important notifications related to your account, including registration confirmations, security alerts, policy amendment notices, and information about promotions you have opted into.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support related to healthy gaming habits, in line with RM500 towards responsible gaming.
• Platform Improvement: To analyse usage data (in aggregated, non-personally identifiable form) for the purposes of platform improvement, new game selection, and overall user experience optimisation.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including the requirements of Malaysia's Personal Data Protection Act (PDPA).

3 Data Sharing with Third Parties

RM500 does not sell, rent, or disclose your personal information to third parties for marketing or advertising purposes. However, there are certain situations where we may need to share some of your data with specific parties in order to deliver the services you use:

• Payment Service Providers: Required transaction information is shared with payment processors (such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX payment gateways) solely for the purpose of processing your deposits and withdrawals. These companies are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Game Software Providers: Licensed game providers such as Pragmatic Play may receive non-personally identifiable game statistics for technical maintenance and RNG monitoring purposes.
• Legal Authorities: RM500 may be required to disclose your personal information to the relevant authorities when mandated by law or court order. This includes law enforcement agencies and the relevant regulatory bodies.
• Identity Verification Services: During the KYC process, identity information may be verified through licensed third-party identity verification services that adhere to stringent data security standards.
• Business Transfer: In highly unforeseen circumstances such as a company merger or acquisition, player data may be transferred as part of the business assets. Members will be notified in advance before any such transfer takes place.

In all permitted data-sharing cases outlined above, RM500 ensures that all parties receiving such data are bound by confidentiality and data protection obligations that are equivalent to, or stricter than, our own standards.

4 How Do We Protect Your Data?

RM500 implements a comprehensive range of technical and procedural security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your device and the RM500 encrypted using 256-bit SSL standards — the same level of encryption used by major financial institutions and banks worldwide.
• Two-Factor Authentication (2FA): RM500 offers two-factor authentication for all member accounts as an additional layer of security, protecting against unauthorised access even if your password is compromised.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect suspicious access patterns, unauthorised login attempts and any other security threats.
• Secure Data Storage: Personal and financial data is stored on servers protected by multiple layers of physical and digital security, including strict access controls, enterprise-grade firewalls and regular backup systems.
• Internal Access Controls: Access to members' personal data within the organisation RM500 is strictly limited and governed by a need-to-know principle — only staff who genuinely require access to specific data in order to carry out their duties are authorised to do so.
• Regular Security Assessments: RM500 conducts regular penetration testing and security audits to identify and address any potential vulnerabilities that may exist within our systems.

5 Data Retention Period

RM500 retains your personal data only for as long as necessary for the original purpose of collection, or as required by applicable law. The following are general guidelines on data retention periods:

• Active Account Data: For as long as your account remains active with RM500, your registration data and account information will be retained to ensure continuity of service.
• Financial Transaction Data: Financial transaction records are retained for a minimum of seven (7) years in compliance with applicable financial and accounting legislation in Malaysia.
• Game History: Gaming activity records are retained for the period required for dispute resolution, auditing and compliance with responsible gaming requirements.
• Closed Account Data: Once your account is closed, RM500 will retain the necessary data for the legally required compliance period before it is permanently deleted or anonymised.
• Cookie Data: Session cookies are deleted when you close your web browser, while persistent cookies have a set expiry period that typically does not exceed twelve (12) months.

When data is no longer needed and there is no legal requirement to retain it, RM500 will delete or de-identify that data in a secure and irreversible manner.

6 Your Personal Data Rights

As a member RM500 and individuals protected under applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our support team RM500 at [email protected]. We will process your request within a reasonable timeframe upon completion of the required identity verification.

7 Cookie & Tracking Technology

Platform RM500 uses cookies and similar tracking technologies for specific purposes that help deliver a better and safer gaming experience for you. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the core functionality of the platform RM500, including maintaining your login session and ensuring account security. Without these cookies, the platform cannot function properly. They cannot be disabled.
• Performance & Analytics Cookies: Used to collect statistical data on how users interact with our platform — which pages are visited most frequently, how long is spent on each, and so on. This helps us improve the platform RM500 based on actual usage patterns.
• Functional Cookies: This cookie stores your preferences and settings — such as your language selection and display preferences — so you don't have to reconfigure them every time you access the platform. RM500.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, block, or delete cookies. However, disabling certain cookies may affect the functionality and your overall experience on the platform. RM500.

8 Children's Privacy

RM500 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect any personal information from children or minors below that age threshold.

Should we discover that we have inadvertently collected personal information from anyone under the age of 18, we will take immediate steps to delete that information and close the relevant account.

We encourage parents and guardians to monitor their children's online activities and to use appropriate parental control software to prevent unauthorised access to sites unsuitable for minors, including the platform RM500.

9 Links to Other Websites

Platform RM500 may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies solely to the RM500 only and does not cover the privacy practices of any third-party websites or services that you may visit through those links.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit to understand how they handle your personal data.

10 Privacy Policy Amendments

RM500 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, platform developments, or new legal requirements.

Members will be notified of any material changes to this Privacy Policy via their registered email address or through a prominent notice on the platform's homepage. RM500 before those amendments take effect. The updated date at the top of this document always reflects the latest version currently in force.

Continued use of the platform RM500 after an amended Privacy Policy comes into effect will be considered your acceptance of the revised version. If you do not agree with the changes, you have the right to close your account by contacting our support team RM500.

11 How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way RM500 handles your personal data, please contact us through the following channels:

• Email: [email protected] – for privacy-related enquiries and personal data requests.
• Live Chat: Available on the RM500 24 hours a day, 7 days a week for general enquiries and immediate support.

We are committed to responding to all privacy-related enquiries in a timely manner. For requests concerning your personal data rights, please include sufficient identifying information so that we can process your request accurately and securely.